Services

ATM was founded in 1978 on the idea of creating the best, customer service driven freight forwarding company in the business.

Our Motto

“Service Through Communication.”
 

Living by this motto serves as the foundation of our success, and has fostered our invaluable business partnerships over the last quarter of a century.

 

Air Traffic Management Best Practices

ATM operates 24 hours a day 365 days a year so any emergency or question you have will be taken care of immediately. We monitor your freight 24 hours a day, so if there is a problem or decision to be made you are contacted immediately.

Every customer has needs that are unique to them. ATM strives to meet each customer’s special needs. Our operations are centralized in a single location so that you can talk to people who can answer any question you might have on your shipment at any time.

Communication is the key to our service. It is our policy to be in constant contact with the customer on each shipment unless specified by them not to do so. We also contact your customer to keep them informed on the position of the freight.

ATM acts as an extension of your own customer service department. Proof of delivery information is given to all parties immediately after delivery. Whether the customer needs an update at home at two A.M. or only wants a proof of delivery on their voice mail we will accommodate each customers need.

Unusual freight is our specialty. Because of our dedication to the individual needs of each customer, “unusual freight” is the majority of our business. Whether it is a Same Day shipment, 20 foot pipes, Hazardous materials, 50,000 pounds + shipment, chartered flights, job site deliveries, or fragile merchandise, we can and do handle it.
 

Below are some examples of our client's experiences:

Case Studies
Same Day Service
A nuclear plant was in a shut down, and needed a gasket to complete the work for the outage. The gasket was over a thousand miles away and workers were on-hand waiting to install the part. They called us and we picked up the part and had it delivered that same day before the installers shift was over saving the plant thousands of dollars in man hours & time.

Saving The Day With Next Available Flight Service
Another transportation company misrouted a critical piece of freight and had no alternate means of transporting the freight to its destination until the next day. A call was made to ATM, and the freight was released to us. We picked up the freight, flew it out on the next flight to its destination city, and delivered it to the job site. The work was completed that afternoon, and allowed the job to be completed as scheduled.

Customer Saves BIG Money! Huge Pipe Makes It To Client The Next Morning
A 22’ piece of pipe was needed for a job on the West Coast.  The producer of the pipe was not aware of ATM’s capabilities, and informed their customers that it had to be trucked by ground due to its size. Their customer was familiar with our service, and called us to handle the job. We were able to fly the pipe overnight and deliver it the next morning instead of waiting three to four days for a truck. The customer realized big savings by completing their job many days earlier than expected.

Faster Delivery Earns Customer Loyalty
A gasket company, which handles emergency custom gaskets, often gets orders late in the day and completes production of the gaskets in the middle of the night. They call ATM to pick up the gaskets and fly them on the first flight in the morning.  Often delivering before 10:00 A.M.  By enabling the gasket company to deliver their orders a day earlier than is usually possible, they are more able keep their customers happy and loyal to this exceptional service..

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